At The Ceylon Literature Festival (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [Website URL] (the “Website”), purchase tickets for our events, or engage with any services provided by us in connection with the festival.

By accessing or using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree with the practices described herein, please do not use our Website.

1. Information We Collect

We collect information about you in the following ways:

a) Information You Provide to Us

• Ticket Purchases: When you purchase a ticket for the festival, we collect your name, email address, phone number, billing address, and payment details. This information is necessary for processing your ticket purchase and communicating event details.
• Event Registrations and Other Forms: You may provide additional information when signing up for festival events, registering for newsletters, or completing surveys.
• Communication: If you contact us via email, forms, or social media, we may collect any information you provide, including the contents of your communication and your contact details.

b) Information We Collect Automatically

• Usage Data: We may automatically collect information about your device, such as your IP address, browser type, operating system, and pages visited on the Website. This helps us improve the functionality of our site and understand user preferences.
• Cookies: We use cookies and similar tracking technologies to enhance your browsing experience and collect anonymous data to analyze trends and improve our services. For more information on how we use cookies, please see our Cookie Policy.

2. How We Use Your Information

We use your personal data for the following purposes:

• Ticket Processing and Event Management: To process your ticket purchases, manage event registrations, and send you relevant information about the festival, including updates, reminders, and any changes to event schedules.
• Communication: To respond to your inquiries, provide customer support, and send important notifications regarding your purchases or festival events.
• Marketing and Promotions: With your consent, we may use your contact details to send you promotional emails about the festival, upcoming events, and other related activities. You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in the emails or contacting us directly.
• Website Improvement: To analyze usage trends and enhance the user experience on our Website.

3. Sharing Your Information

We do not sell, rent, or lease your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your personal data with third-party service providers who assist us in running the Website and processing ticket sales (such as payment processors, email services, and hosting providers). These service providers are only permitted to use your data to perform specific services for us and must comply with relevant privacy laws.
• Legal Compliance: We may disclose your information when required by law or in response to legal processes (such as subpoenas or court orders), or to protect our rights, property, and safety, or the rights, property, and safety of others.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. For example, we may retain transaction details for financial auditing and tax purposes, even after the event has ended.

5. Security of Your Information

We take reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include encryption of sensitive data and the use of secure servers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct or update any incorrect or incomplete information.
• Deletion: You can request that we delete your personal data, subject to certain exceptions.
• Opt-out of Marketing: You can opt-out of receiving marketing communications at any time.
• Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format, or to have it transferred to another organization.

To exercise any of these rights, please contact us at [email/contact information].

7. Third-Party Websites

Our Website may contain links to third-party websites. Please note that this Privacy Policy applies only to our Website, and we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our Website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that we have inadvertently collected personal data from a child, please contact us, and we will take appropriate steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and the updated Privacy Policy will be effective as of the date of posting. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Ceylon Literature Festival
Email: tickets@ceylonliteraryfestival.com
Phone: +94 77 490 0374
Address: No 6, Don Carolis Road, Colombo 5